What are your office hours?
Our regular office hours are Monday through Friday from 7 am to 5 pm, except Wednesdays, when we are only open from 8 am to 1 pm.
Please note that on every 2nd and 4th Thursday of the month, our office will be closed for a staff meeting from 1 to 2 PM.
How do I reach a physician after-hours?
If you are experiencing a medical emergency, please call 911.
To page our physician on-call for urgent medical concerns when our office is closed, call our live-person answering service at 407-215-7903.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover Card, and Debit Cards.
We accept all checks that are approved through our TeleChecks machine. These payments then process electronically and are paid directly into our bank account.
Cash is always welcome.
- All patients are expected to pay their full insurance co-payment, insurance deductible, self-pay costs, and any outstanding account balance at the time of their visit. We do not bill for services provided (except for when your insurance notifies us after your visit that you are responsible for costs not collected by us when you were treated).
- We always try to collect the correct balance due when you are seen at our office, but due to contracted insurance adjustments, occasional insurance denials of care coverage, or even miscalculations by our staff, you may receive an additional bill, a credit, or even a refund check at a later date for the services that we provided.
- If you receive a bill from our office, you may mail a check to us or provide us with your credit card information. If you have any questions regarding your bill, or you feel any errors have occurred, then please call our billing staff right away so they can assist you and appropriately adjust or reprocess your bill.
- If you are having trouble paying your bill, please contact our billing staff to set up some form of payment plan. We are glad to work with you to help make your care affordable; sometimes we can even help adjust the costs (if you respond in a timely manner)
- Patient balances that are not paid within 60 days will incur a late fee of $20. A collection agency may be used to assist in collecting unpaid balances. Overdue, unpaid balances may incur an 18% per annum collection charge.
- Bounced checks do incur a non-sufficient fund fee which will be added to your bill.
In order to avoid potentially receiving a “No-Show Fee” for missed appointments, please call our office with any cancellations at least 24 hours in advance. Unlike many physicians, we do not double-book our schedules to compensate for “No Show” patients. We set aside a reasonable amount of time to handle the issues and questions you may have during your visit, compared to many other physicians who book appointments every 5-10 minutes and will only deal with one problem per visit. When you miss your appointment or cancel at the last minute, your allotted time goes unused. Another patient who could have used that time may end up having to seek care at an Urgent Care or Emergency Room with greater wait times and higher cost.
Our modest “No-Show” helps discourage no-shows. We would much prefer getting paid for doing our job of providing you with high quality healthcare. If there were special circumstances which made canceling your appointment difficult, or if you feel that your no-show status was an error, please contact us to discuss this.