Front Office Staff


We are the Front Office Staff, and we specialize in helping you with:

  • Scheduling appointments
  • Checking you in when you arrive for a visit
  • Verifying your insurance coverage
  • Processing all medical & personal information forms for your chart
  • Providing check-out services
  • Scheduling follow-up care
  • Collecting insurance co-payments at check-in and payment of balances that are due at check-out
  • Printing receipts for payments that you make
  • Answering basic billing questions and putting you in touch with the expert billers if needed

Nursing Staff

(Dr Block)
(Dr Nation)
(Dr Chase)
(Dr Smolen)

We are the Nursing Staff; as Medical Assistants, we specialize in helping you with:

  • Bringing you back to the doctors for your appointment
  • Checking your vital signs, like weight & blood pressure
  • Confirming all your concerns that you would like to address with the doctor
  • Assisting doctors with exams
  • Performing in-office lab tests
  • Answering phone calls regarding medical issues like referral requests, test result requests, and medication questions.
  • Processing insurance referrals for care that your physician has requested
  • Calling you back with test results, instructions from your doctor, or answers to your questions as per instructions provided by your doctor
  • Calling you back to confirm when your requests for prescription refills, referrals, or other physician paperwork has been completed

Care Management Coordinator


I am the care management coordinator, and I assist with:

  • Providing chronic care management reminders and assistance
  • Filling in for other nurses when necessary
  • Assisting the front office staff when necessary



I am the office Phlebotomist, and I specialize in helping you with:

  • Drawing blood for tests ordered by the doctors
  • Running basic in-office tests on urine specimens
  • Preparing and processing blood & urine specimens to be picked up by the lab facility that your health plan utilizes

Medical Records Specialist


I am the Medical Records Specialist, and I specialize in helping you with:

  • Sending copies of your records to other parties when we receive a request signed by you (for insurance policy applications, disablility applications, automobile accident legal cases, etc)
  • Adding copies of past medical records from other medical providers to your chart in our office
  • Scanning incoming physician consultation reports from specialists and reports from other medical providers into patient charts
  • Providing copies of patient records to other medical offices when patients move away or need to transfer their care elsewhere



I am the Billing Specialist, and I specialize in helping you with:

  • Answering your billing and insurance coverage questions
  • Explaining all the details about bills generated by our office
  • Billing for our services to your insurance company or to the person responsible for your bills
  • Processing payments from you or your insurance toward your account balance
  • Providing you or your insurance with requested or necessary paperwork & office reports to help resolve unpaid claim issues
  • Helping to set up payment arrangements or payment plans as needed
  • Correcting any billing errors generated by our office

Office Manager

Theadora Castor
Theadora Castor

I am the Office Manager, and I specialize in helping you with:

  • Overseeing our office facility and all our personnel to insure that you receive a pleasant, satisfactory, and high quality healthcare experience
  • Assisting with any problems that you feel our staff has not adequately resolved
  • Working with the representatives of your healthcare plan or the lab facilities in order to assist in any coverage or cost issues
  • Notarizing Documents