Staff
Front Office Staff
![Lisa Lisa](https://blockandnation.com/wp-content/uploads/lisa-1.jpg)
Lisa
![Amanda Amanda](https://blockandnation.com/wp-content/uploads/Amanda-web-site.jpg)
Amanda
We are the Front Office Staff, and we specialize in helping you with:
- Scheduling appointments
- Checking you in when you arrive for a visit
- Verifying your insurance coverage
- Processing all medical & personal information forms for your chart
- Providing check-out services
- Scheduling follow-up care
- Collecting insurance co-payments at check-in and payment of balances that are due at check-out
- Printing receipts for payments that you make
- Answering basic billing questions and putting you in touch with the expert billers if needed
Nursing Staff
![Rowena Rowena](https://blockandnation.com/wp-content/uploads/rowena.jpg)
Rowena
(Dr Block)
![Wanda Wanda](https://blockandnation.com/wp-content/uploads/Wanda-web-site.jpg)
Wanda
(Dr Nation)
![Michelle G. Michelle G.](https://blockandnation.com/wp-content/uploads/michelle-g.jpg)
Michelle G.
(Dr Chase)
![Michelle S. Michelle S.](https://blockandnation.com/wp-content/uploads/michelle-s.jpg)
Michelle S.
(Dr Smolen)
We are the Nursing Staff; as Medical Assistants, we specialize in helping you with:
- Bringing you back to the doctors for your appointment
- Checking your vital signs, like weight & blood pressure
- Confirming all your concerns that you would like to address with the doctor
- Assisting doctors with exams
- Performing in-office lab tests
- Answering phone calls regarding medical issues like referral requests, test result requests, and medication questions.
- Processing insurance referrals for care that your physician has requested
- Calling you back with test results, instructions from your doctor, or answers to your questions as per instructions provided by your doctor
- Calling you back to confirm when your requests for prescription refills, referrals, or other physician paperwork has been completed
Care Management Coordinator
![Kari Kari](https://blockandnation.com/wp-content/uploads/kari.jpg)
Kari
I am the care management coordinator, and I assist with:
- Providing chronic care management reminders and assistance
- Filling in for other nurses when necessary
- Assisting the front office staff when necessary
Phlebotomist
![Natasha Natasha](https://blockandnation.com/wp-content/uploads/Natasha-125x150.jpg)
Natasha
I am the office Phlebotomist, and I specialize in helping you with:
- Drawing blood for tests ordered by the doctors
- Running basic in-office tests on urine specimens
- Preparing and processing blood & urine specimens to be picked up by the lab facility that your health plan utilizes
Medical Records Specialist
![Monica Monica](https://blockandnation.com/wp-content/uploads/DSC_1698-125x150.jpg)
Monica
I am the Medical Records Specialist, and I specialize in helping you with:
- Sending copies of your records to other parties when we receive a request signed by you (for insurance policy applications, disablility applications, automobile accident legal cases, etc)
- Adding copies of past medical records from other medical providers to your chart in our office
- Scanning incoming physician consultation reports from specialists and reports from other medical providers into patient charts
- Providing copies of patient records to other medical offices when patients move away or need to transfer their care elsewhere
Billing
![Melissa Melissa](https://blockandnation.com/wp-content/uploads/melissa.jpg)
Melissa
![Stacie Stacie](https://blockandnation.com/wp-content/uploads/stacie.jpg)
Stacie
I am the Billing Specialist, and I specialize in helping you with:
- Answering your billing and insurance coverage questions
- Explaining all the details about bills generated by our office
- Billing for our services to your insurance company or to the person responsible for your bills
- Processing payments from you or your insurance toward your account balance
- Providing you or your insurance with requested or necessary paperwork & office reports to help resolve unpaid claim issues
- Helping to set up payment arrangements or payment plans as needed
- Correcting any billing errors generated by our office
Office Manager
![Theodora Castor Theodora Castor](https://blockandnation.com/wp-content/uploads/thea.jpg)
Theodora Castor
I am the Office Manager, and I specialize in helping you with:
- Overseeing our office facility and all our personnel to insure that you receive a pleasant, satisfactory, and high quality healthcare experience
- Assisting with any problems that you feel our staff has not adequately resolved
- Working with the representatives of your healthcare plan or the lab facilities in order to assist in any coverage or cost issues
- Notarizing Documents