Staff

Rowena

(Dr Block)

Wanda

(Dr Nation)

Michelle

(Dr Chase)

Jessica

(Dr Smolen)

We are the Nursing Staff; as Medical Assistants, we specialize in helping you with:

Bringing you back to the doctors for your appointment
Checking your vital signs, like weight & blood pressure
Confirming all your concerns that you would like to address with the doctor
Assisting doctors with exams
Performing in-office lab tests
Answering phone calls regarding medical issues like referral requests, test result requests, and medication questions.
Processing insurance referrals for care that your physician has requested
Calling you back with test results, instructions from your doctor, or answers to your questions as per instructions provided by your doctor
Calling you back to confirm when your requests for prescription refills, referrals, or other physician paperwork has been completed

Kari

I am the care management coordinator, and I assist with:

Natasha

I am the office Phlebotomist, and I specialize in helping you with:

Drawing blood for tests ordered by the doctors
Running basic in-office tests on urine specimens
Preparing and processing blood & urine specimens to be picked up by the lab facility that your health plan utilizes

Monica

I am the Medical Records Specialist, and I specialize in helping you with:

Sending copies of your records to other parties when we receive a request signed by you (for insurance policy applications, disablility applications, automobile accident legal cases, etc)
Adding copies of past medical records from other medical providers to your chart in our office
Scanning incoming physician consultation reports from specialists and reports from other medical providers into patient charts
Providing copies of patient records to other medical offices when patients move away or need to transfer their care elsewhere

Melissa

Stacie

I am the Billing Specialist, and I specialize in helping you with:

Answering your billing and insurance coverage questions
Explaining all the details about bills generated by our office
Billing for our services to your insurance company or to the person responsible for your bills
Processing payments from you or your insurance toward your account balance
Providing you or your insurance with requested or necessary paperwork & office reports to help resolve unpaid claim issues
Helping to set up payment arrangements or payment plans as needed
Correcting any billing errors generated by our office

Theodora Castor

I am the Office Manager, and I specialize in helping you with:

Overseeing our office facility and all our personnel to insure that you receive a pleasant, satisfactory, and high quality healthcare experience
Assisting with any problems that you feel our staff has not adequately resolved
Working with the representatives of your healthcare plan or the lab facilities in order to assist in any coverage or cost issues
Notarizing Documents